Frequently Asked Questions (FAQ)

Registration on the website (in Italian) is very simple and fast. Just enter your personal information (name, company name, VAT number, registered address, SDI code, and landline and mobile phone numbers) and login details (email and password). Within 24 hours, an operator will verify the requirements and activate the account by sending a confirmation email.

Registration is only available for operators and resellers in the sector. End customers or operators not belonging to this category will not be activated.

Only for certain products, the minimum order quantity is indicated in red.

In addition to availability in our Italian warehouses (stock), it is also possible to check the availability in the foreign warehouse (available in 5–7 days) and the restocking date. The first price shown refers to the carton price. Prices vary based on quantity, size, and color ordered.

All price lists can be downloaded from the “Catalogs and Price Lists” section. There you will find net reseller prices and gross public prices, both for neutral products and personalized ones, including order limits and setup costs.

Customization types vary depending on the selected product and are indicated on each item’s technical sheet. Our print department offers: screen printing, pad printing, digital printing, sublimation, laser engraving, UV printing, and embroidery.

Orders for customized products must not be placed on the website but sent via email to [email protected], specifying the product code, description, quantity, color, type of customization, and the artwork (preferably in vector format). Within 24 hours, you will receive a quote and graphic proof that must be confirmed via the same email. Delivery times start from the confirmation of the graphic proof.

Standard lead times range from 7 to 10 working days from the graphic confirmation. However, some products may require longer production times, so the delivery date will be specified when placing the order.

All orders are considered confirmed and cannot be canceled without written approval from the company. Approval may be granted if production has not yet started. In any case, costs related to molds, setups, digitalization, and proofs already produced will be charged. Customized goods cannot be returned.

Goods can be shipped via the Buyer's designated courier (Freight Collect); shipped and invoiced through the Seller’s couriers; or picked up at a Silan Promozioni S.r.l. warehouse with the buyer’s own vehicle (must be scheduled at least 24 hours in advance by phone or email).

Our contracted couriers are GLS and Bartolini. However, on request, goods can be shipped via other couriers specified by the customer, which may affect shipping costs.

Standard shipping times range from 24 to 48 working hours. The estimated shipping date is indicated when confirming the order.

Shipping costs vary based on the volumetric weight of the goods and are provided at the time of order. Shipping is free for orders over €400.

You can pay by bank transfer, credit/debit card, PayPal, cash on delivery, or other methods previously agreed upon with the company.

No, cash on delivery is always free

Returns are accepted only for neutral goods that are defective or incorrectly shipped. You must notify us within 3 days of receiving the order by emailing [email protected]

Returns can only proceed after receiving written authorization from the Seller and agreeing on the return process.

An order can only be canceled if it has not yet been processed and shipped by sending an email to [email protected] or calling 081 596 00 85.

Returned goods must be sent to the following address: Via Ferrante Imparato 501, 80146 - Naples.